Accure, Inc. Platform Terms of Use

Effective Date: June 24, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING, BROWSING, REGISTERING FOR, PURCHASING, SUBSCRIBING TO, OR USING ANY ACCURE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE.

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” “you,” or “your”) and Accure, Inc., a Virginia corporation (“Accure,” “Company,” “we,” “our,” or “us”).

These Terms govern access to and use of all products, software, platforms, applications, websites, APIs, artificial intelligence systems, hosted services, professional services, consulting services, and future offerings provided by Accure, including but not limited to AccureIQ, AccureIQx, AccureLegal, ComplianceAI, MortgageAI, HealthcareAI, AccureMortgage, AccureUnderwriting, Partner Portal, ContractAI, and related services (collectively, the “Services”).

Where an executed Master Services Agreement (MSA) or Order Form governs your use of the Services, those agreements take precedence over these Terms to the extent of any conflict. See Section 32 (Order of Precedence).


1. Definitions

The following defined terms apply throughout these Terms:

“Authorized User” means any individual authorized by Customer to access or use the Services under Customer’s account.

“Business Associate Agreement” or “BAA” means a separate written agreement between Customer and Accure governing the processing of Protected Health Information under HIPAA.

“Confidential Information” means non-public information disclosed by one party (the “disclosing party”) to the other (the “receiving party”) that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure, including Customer Data, the Services, pricing, and non-public technical, business, and financial information. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully known to the receiving party without confidentiality obligation, is rightfully received from a third party without restriction, or is independently developed without use of the disclosing party’s Confidential Information.

“Customer Data” means all documents, files, records, contracts, policies, procedures, prompts, instructions, text, images, audio, video, metadata, personal information, and other content submitted to or processed through the Services by or on behalf of Customer.

“Data Processing Agreement” or “DPA” means a separate written agreement between Customer and Accure governing the processing of personal data subject to applicable data protection laws including GDPR, CCPA, and VCDPA.

“Order Form” means a written or electronic ordering document specifying the Services, subscription tier, seat counts, fees, and other commercial terms.

“Output” means any report, recommendation, summary, classification, draft, contract markup, compliance assessment, analysis, prediction, calculation, workflow, response, or content generated by the Services in response to Customer Data or user input.

“Professional Services” means implementation, configuration, integration, customization, training, consulting, support, or related services provided by Accure.

“Subscription Plan” means the specific service tier, seat count, usage limits, and pricing applicable to Customer’s account as set forth in an Order Form or online checkout.

“Third-Party Services” means any third-party software, cloud service, artificial intelligence model, API, integration, database, hosting provider, communication provider, or technology used in connection with the Services.


2. Eligibility and Authority

You represent and warrant that:

  1. You are at least eighteen (18) years of age;
  2. You possess full legal authority to enter into these Terms;
  3. If acting on behalf of an organization, you have authority to bind that organization to these Terms;
  4. Your use of the Services will comply with all applicable laws, regulations, and contractual obligations.

3. Account Registration and Authorized Users

Customer is responsible for:

  1. Maintaining the confidentiality of login credentials and preventing unauthorized disclosure;
  2. Restricting access to the Services to Authorized Users only;
  3. Managing user permissions and promptly deprovisioning access for departing employees or contractors;
  4. Promptly notifying Accure at security@accure.ai of any suspected unauthorized access or credential compromise;
  5. All activities occurring under Customer’s account, whether or not authorized by Customer.

Subscriptions are issued on a per-seat, per-organization, or enterprise basis as specified in the applicable Order Form. Customer shall not share credentials, provision access beyond the authorized seat count, or permit non-Authorized Users to access the Services. Credential sharing or seat abuse constitutes a material breach of these Terms and may result in immediate suspension and additional charges.

Accure may suspend accounts it reasonably believes are compromised, are being used improperly, or have exceeded authorized seat counts.


4. License to Use Services

Subject to these Terms and timely payment of applicable fees, Accure grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, terminable (only in accordance with Section 33) license to access and use the Services solely for Customer’s internal business purposes during the applicable subscription term.

No ownership rights, source code rights, or intellectual property rights are transferred under these Terms. All rights not expressly granted are reserved by Accure.


5. Customer Data and Rights

Customer retains all ownership of Customer Data. Accure does not claim any ownership interest in Customer Data.

As between the parties, and subject to Accure’s rights in the Services under Section 15, Customer owns all Output generated for Customer through the Services. Accure retains all right, title, and interest in and to its models, software, and the Services, and nothing in this Section transfers any rights therein. Accure may generate and use Output for other customers, and similarity of Output across customers does not constitute a breach of these Terms.

Customer grants Accure a worldwide, non-exclusive, limited license to host, store, process, transmit, and use Customer Data solely for the following purposes:

  1. Providing, operating, and delivering the specific Services contracted by Customer;
  2. Maintaining security, integrity, and availability of the Services;
  3. Supporting Customer and resolving technical issues;
  4. Troubleshooting, diagnostics, and bug resolution;
  5. Complying with applicable legal obligations.

Accure will not use Customer Data for general platform improvement, AI model training, analytics, benchmarking, or any purpose beyond those listed above without Customer’s prior written consent. Any use of anonymized, aggregated, non-identifiable operational metadata (e.g., latency metrics, error rates) for service quality purposes shall not constitute use of Customer Data under this Section.

Customer represents and warrants that it possesses all rights, permissions, consents, and authority necessary to submit Customer Data to the Services and to grant the foregoing license.


6. Artificial Intelligence Services

The Services may utilize generative artificial intelligence, machine learning, large language models, agentic AI systems, predictive analytics, retrieval-augmented generation, automated workflows, and classification engines.

Artificial intelligence systems are probabilistic technologies. Outputs may be inaccurate, incomplete, outdated, inconsistent, or contain hallucinations. Customer acknowledges that:

  1. Outputs are intended solely as decision-support tools, not as authoritative determinations;
  2. All Outputs generated by AI systems must be independently reviewed by qualified human reviewers prior to use;
  3. Accure does not guarantee the accuracy, completeness, reliability, legality, or suitability of any Output.

Where the Services include Accure’s AI Audit Trail functionality, AI-generated Outputs will be clearly identified within the platform UI. This identification supports but does not substitute for the human review obligation described herein.


7. Human Review Requirement

Customer acknowledges that material legal, financial, lending, healthcare, compliance, regulatory, governmental, employment, contractual, operational, or business decisions must not be made solely on the basis of Outputs.

Appropriate human review and professional judgment remain required. Accure’s obligation is to clearly identify AI-generated content within the platform and to provide audit trail functionality that facilitates human oversight. Customer’s obligation is to ensure that qualified reviewers exercise independent judgment before acting on Outputs.


8. AI Training Policy

Unless otherwise expressly agreed in a signed written agreement:

  1. Accure will not use Customer Data to train or fine-tune any artificial intelligence or machine learning models, whether Accure’s own proprietary models or third-party foundation models;
  2. Accure may utilize anonymized and aggregated operational metadata (not Customer Data) for service quality, security, and platform optimization purposes;
  3. Customer Data may be processed by approved third-party AI infrastructure providers solely to fulfill the Services contracted by Customer, subject to appropriate data processing controls. Accure will contractually require its third-party AI model and infrastructure providers that process Customer Data not to use Customer Data to train or improve their models and to be bound by confidentiality and data-protection obligations no less protective than those in these Terms.

9. Third-Party Services

The Services may incorporate Third-Party Services including cloud infrastructure, AI model providers, and integration partners. Accure is not responsible for the performance, availability, security, accuracy, reliability, or acts and omissions of Third-Party Services. Third-party terms and privacy policies may apply.


10. Confidentiality

Each party agrees to protect the other party’s Confidential Information using commercially reasonable safeguards, no less protective than those used for its own confidential information of similar sensitivity.

Confidential Information may only be disclosed:

  1. To personnel with a legitimate need to know in connection with the Services;
  2. To contractors or professional advisors subject to equivalent confidentiality obligations;
  3. As required by applicable law or court order, provided the disclosing party gives reasonable prior notice where permitted;
  4. With the prior written consent of the disclosing party.

Confidentiality obligations survive termination for three (3) years, except with respect to trade secrets, which are protected for as long as they qualify under applicable law.


11. Security and Data Processing Agreements

Accure maintains commercially reasonable administrative, physical, technical, and organizational safeguards designed to protect Customer Data. No system can be guaranteed completely secure, and Customer acknowledges the inherent risks of internet-based services.

Data Processing Agreement (DPA). Customers processing personal data subject to GDPR, CCPA, VCDPA, or other applicable data protection laws may request a Data Processing Agreement. Contact legal@accure.ai with subject line “DPA Request.” For Customers established in the European Economic Area, the United Kingdom, or Switzerland on whose behalf Accure acts as a processor, the Data Processing Agreement available at https://www.accure.ai/dpa is incorporated into these Terms by reference and applies automatically, without the need for a separate request, before any processing of such personal data. Where a DPA has been executed, its terms govern Accure’s processing of personal data and supplement these Terms.

Business Associate Agreement (BAA). Customers using HealthcareAI or other Services to process Protected Health Information (PHI) under HIPAA must execute a BAA with Accure prior to processing PHI. Accure will not knowingly process PHI without a signed BAA. Contact legal@accure.ai with subject line “BAA Request.”


12. Acceptable Use Policy

Customer shall not use the Services to:

  1. Violate any applicable law, regulation, or third-party right;
  2. Upload or transmit malware, viruses, or malicious code;
  3. Interfere with or disrupt the Services or related infrastructure;
  4. Attempt to gain unauthorized access to any system, account, or data;
  5. Reverse engineer, decompile, or disassemble the Services or any AI model;
  6. Circumvent security controls or authentication mechanisms;
  7. Conduct model extraction attacks, adversarial probing, or unauthorized benchmarking;
  8. Perform competitive benchmarking without prior written consent from Accure;
  9. Resell, sublicense, or redistribute the Services without prior written authorization;
  10. Upload content that infringes third-party intellectual property rights;
  11. Develop, train, or improve competing AI systems using the Services;
  12. Engage in abusive, excessive, or automated usage that degrades performance for other users.

13. Usage Limits

Accure may establish reasonable rate limits, token limits, storage limits, seat limits, API call limits, and processing limits per Subscription Plan. Exceeding such limits may result in throttling, temporary suspension, overage charges, or service restrictions as specified in the applicable Order Form.


14. Monitoring

Accure may monitor usage of the Services for security, fraud detection, abuse prevention, capacity planning, regulatory compliance, and service protection purposes, in accordance with Accure’s Privacy Policy and applicable law.


15. Intellectual Property

Accure retains all rights, title, and interest in and to the Services, including all software, source code, AI systems, models, algorithms, workflows, APIs, documentation, branding, and trademarks. Except for the limited license in Section 4 and Customer’s ownership of Customer Data, no rights are transferred under these Terms.

Customer grants Accure a limited, non-exclusive license to use Customer’s name and logo for marketing and reference purposes, subject to Customer’s prior written approval for each use.


16. Open Source Software

Certain portions of the Services may include open-source software components governed by their respective license terms. Such licenses apply only to the applicable open-source components and do not affect Customer’s rights or obligations under these Terms with respect to Accure’s proprietary software.


17. Feedback

Feedback, suggestions, recommendations, or ideas voluntarily submitted to Accure regarding the Services may be used by Accure without restriction, attribution, or compensation. Customer retains no intellectual property rights in such feedback.


18. Professional Services

Professional Services are provided on a commercially reasonable efforts basis pursuant to a mutually executed Statement of Work. Accure does not guarantee specific business outcomes, regulatory approvals, legal conclusions, financial results, certifications, or operational improvements from Professional Services engagements. Unless a Statement of Work expressly provides otherwise, Accure retains all right, title, and interest in and to all software, tools, methodologies, know-how, templates, and other materials used or developed in connection with Professional Services, including any configurations, integrations, scripts, or other deliverables, all of which constitute part of the Services and are licensed to Customer under Section 4. Customer retains ownership of Customer Data. To the extent any deliverable is deemed a work made for hire or otherwise owned by Customer by operation of law, Customer grants Accure a perpetual, irrevocable, worldwide, royalty-free license to use such deliverable in connection with its business.


19. Fees and Payment

Fees are governed by the applicable Subscription Plan, Order Form, or Statement of Work. Unless otherwise specified in writing:

  • All fees are non-refundable except as expressly stated in the applicable Order Form;
  • Taxes, duties, and similar charges are Customer’s responsibility;
  • Invoices are payable within thirty (30) days of invoice date unless otherwise specified;
  • Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower;
  • Accure may suspend Services for accounts more than thirty (30) days past due after written notice.

20. Beta and Preview Services

Beta, Pilot, Preview, Experimental, and Early Access features are provided “AS IS” without warranty or SLA commitment and may be modified, suspended, or discontinued at any time without liability or notice. Customer feedback on Beta Services may be used by Accure to improve such features.


21. Data Retention and Deletion

Upon expiration or termination of the applicable subscription:

  1. Customer may request export of Customer Data within thirty (30) days of termination, and Accure will provide such export in a commercially reasonable, machine-readable format (such as JSON, CSV, or another structured format Accure reasonably designates);
  2. Accure will delete or destroy Customer Data within ninety (90) days following the end of the export window, unless a longer retention period is required by law or expressly agreed in an Order Form. With respect to Customer Data, the deletion timeline in this Section controls over any general retention period stated in the Privacy Policy; provided that residual copies in routine backups, de-identified or aggregated data, and records Accure is required to retain by law or for the establishment or defense of legal claims may be retained for the periods described in the Privacy Policy;
  3. Backup systems may temporarily retain copies subject to standard retention cycles;
  4. Accure will provide written confirmation of deletion upon Customer’s written request.

22. Export Controls and Trade Compliance

Customer shall comply with all applicable export control laws, economic sanctions, and trade compliance regulations, including U.S. Export Administration Regulations (EAR), OFAC sanctions programs, and International Traffic in Arms Regulations (ITAR) as applicable. Customer represents that it is not located in, nor will it export the Services to, any jurisdiction subject to U.S. embargo.


23. Force Majeure

Accure shall not be liable for delays or failures in performance caused by circumstances beyond reasonable control, including natural disasters, acts of war, terrorism, labor disputes, internet or telecommunications outages, cloud infrastructure provider failures, cyberattacks, utility interruptions, governmental actions, pandemics, or supply chain disruptions. Accure will provide prompt notice of any force majeure event and will use commercially reasonable efforts to resume performance.


24. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND.

ACCURE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AVAILABILITY, AND PERFORMANCE.

ACCURE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF HARMFUL COMPONENTS, OR THAT OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE.

Service Levels. Any service-availability commitment applicable to the Services, and the service credits available if it is not met, are set forth solely in a Service Level Agreement (“SLA”) referenced in or attached to the applicable Order Form. Where an SLA applies, the service credits described in it are Customer’s sole and exclusive remedy, and Accure’s entire liability, for any failure to meet the applicable availability commitment. Availability calculations exclude unavailability arising from scheduled or emergency maintenance, Beta or Preview Services, Customer’s equipment, networks, software, or misuse, force majeure events, suspensions permitted under these Terms, and acts or omissions of Third-Party Services. To claim a service credit, Customer must request it in writing within thirty (30) days after the end of the month in which the qualifying event occurred. Absent an executed SLA, the Services are provided without any availability commitment.


25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACCURE’S AGGREGATE LIABILITY TO CUSTOMER ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO ACCURE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS CAP IS CUMULATIVE ACROSS ALL CLAIMS AND DOES NOT RESET OR EXPAND WITH THE NUMBER OF CLAIMS. CUSTOMER’S LIABILITY IS NOT SUBJECT TO THIS CAP.

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Carve-Outs. The aggregate liability cap and exclusion of consequential damages above shall NOT apply to:

  1. Customer’s payment obligations under Section 19;
  2. Customer’s indemnification obligations under Section 26;
  3. Customer’s breach of confidentiality obligations under Section 10;
  4. Customer’s infringement of Accure’s intellectual property rights;
  5. Damages arising from Customer’s violation of the Acceptable Use Policy (Section 12);
  6. Damages arising from gross negligence or willful misconduct.

For the avoidance of doubt, Accure’s aggregate liability for its indemnification obligations under Section 26, for any breach of its confidentiality obligations under Section 10, and for any infringement of intellectual property rights is subject to, and counts against, the cap set forth above. Only subsection (f) (fraud, gross negligence, or willful misconduct) operates to remove the cap as to either party, and then only to the extent a limitation of liability is not permitted by applicable law.


26. Indemnification

Customer shall indemnify, defend, and hold harmless Accure and its officers, directors, employees, affiliates, contractors, successors, and assigns from third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of:

  1. Customer Data, including any claim that Customer Data infringes a third party’s intellectual property rights or violates applicable law;
  2. Customer’s use of the Services in violation of these Terms or applicable law;
  3. Customer’s violation of applicable law or regulation;
  4. Any Output acted upon by Customer without required human review.

Accure shall indemnify, defend, and hold harmless Customer from third-party claims that the Services, as provided by Accure and used in accordance with these Terms, infringe a third party’s patent, copyright, trademark, or trade secret, subject to the liability cap in Section 25. This indemnity does not extend to claims arising from Output, Customer Data, Customer’s modification of the Services, combination of the Services with products or data not provided by Accure, or use of the Services other than as permitted by these Terms and the applicable documentation. If the Services become, or in Accure’s reasonable opinion are likely to become, the subject of an infringement claim, Accure may, at its option and expense, procure the right for Customer to continue using the Services, modify or replace the Services to make them non-infringing, or terminate the affected Services and refund prepaid, unused fees. The foregoing states Accure’s entire liability and Customer’s exclusive remedy for intellectual property infringement. Each party’s indemnification obligations are conditioned on the indemnified party providing prompt written notice of the claim, granting the indemnifying party sole control of the defense and settlement (provided no settlement imposing liability or admission on the indemnified party is made without its consent), and providing reasonable cooperation at the indemnifying party’s expense.


27. Government and Federal Agency Use

The Services are commercial computer software and commercial computer software documentation developed exclusively at private expense. Use, duplication, or disclosure by the U.S. Government or a U.S. Government contractor is subject to the restrictions set forth in FAR 52.227-19, DFARS 252.227-7014, and other applicable provisions. The rights of the U.S. Government with respect to the Services shall be no greater than those granted to commercial customers under these Terms.

Government agencies and governmental entities using Accure Services remain solely responsible for all official decisions, determinations, findings, enforcement actions, approvals, denials, investigations, and regulatory conclusions. Outputs do not constitute governmental decisions or orders.

Where Accure provides Services under a federal contract vehicle, applicable FAR and agency-specific clauses incorporated by reference into the prime contract shall be incorporated herein to the extent required by law. Customer shall notify Accure of applicable regulatory requirements prior to execution of an Order Form.


28. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiations between the parties’ designated representatives for thirty (30) days from written notice of the dispute.

If unresolved, the dispute shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall occur in Fairfax County, Virginia. A single arbitrator shall preside unless the amount in controversy exceeds $500,000, in which case a panel of three arbitrators shall be appointed.

Coordinated and Mass Arbitrations. If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed by or with the coordination of the same or coordinated counsel, the parties agree such demands shall be administered together in sequential batches of no more than fifty (50) demands at a time, with one arbitrator and one set of administrative and filing fees per batch, and with any applicable limitations period tolled for demands awaiting a later batch. The arbitrator may issue a single ruling on common issues applicable across a batch. This staging mechanism is a material term of the parties’ agreement to arbitrate; if it is held unenforceable, the affected demands shall be resolved in a court of competent jurisdiction under Section 30 rather than in arbitration.

Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Arbitration Opt-Out (Consumer and Self-Serve Signups Only). If Customer accessed the Services through a self-serve or consumer-facing signup flow (e.g., AccureLegal free trial), Customer may opt out of mandatory arbitration by providing written notice to legal@accure.ai within thirty (30) days of first accepting these Terms. Enterprise and organizational customers who execute Order Forms are not eligible for this opt-out.


29. Class Action Waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY. NO PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.

This waiver is non-severable from the agreement to arbitrate. If the waiver in this Section is held unenforceable as to any claim, that claim shall be severed and resolved solely in a court of competent jurisdiction under Section 30, and shall not be arbitrated; the agreement to arbitrate shall remain in effect for all other claims. Under no circumstances shall any claim be arbitrated on a class, collective, consolidated, representative, or private attorney general basis.


30. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles. To the extent any matter is not subject to arbitration under Section 28, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Fairfax County, Virginia.


31. Product-Specific Terms

The following product-specific terms supplement these Terms and apply to the identified Service. In the event of conflict, the product-specific terms below control over the general Terms for the applicable Service.

AccureIQx Platform

AccureIQx is Accure’s flagship enterprise AI platform, incorporating the Unified Context Graph (UCG), Expert AI Panel architecture, Agentic Workflow Engine, AI Audit Trail, and related components. AccureIQx is commercial off-the-shelf (COTS) enterprise software licensed on a subscription basis.

AccureIQx Outputs — including those generated by Expert AI Panels, agentic workflows, or Retrieval-Augmented Generation — are decision-support tools only. AccureIQx does not replace qualified subject matter experts, licensed professionals, or authorized decision-makers in any regulated domain.

The AI Audit Trail feature generates a record of AI model interactions and Outputs for transparency and human review facilitation. This audit trail does not constitute a legally certified audit record unless expressly specified in a separate Order Form.

AccureLegal

AccureLegal is a technology platform and is not a law firm. AccureLegal does not provide legal advice, legal opinions, legal representation, legal services, or the practice of law. No attorney-client relationship is created between Customer and Accure by use of AccureLegal.

All AccureLegal Outputs — including contract reviews, redlines, summaries, clause recommendations, and compliance assessments — must be independently reviewed by qualified legal professionals before use. Outputs should not be submitted to courts, regulators, counterparties, or governmental agencies without appropriate professional review and approval.

ComplianceAI

ComplianceAI provides decision-support tools only. Accure does not guarantee compliance with laws, regulations, standards, frameworks, certifications, or audit requirements. Outputs from ComplianceAI do not constitute legal or regulatory opinions. Customers remain solely responsible for all compliance determinations.

MortgageAI

MortgageAI is not a lender, mortgage broker, mortgage banker, underwriter, loan servicer, financial advisor, or credit decision-maker. MortgageAI does not make lending decisions, issue pre-approvals, or guarantee loan eligibility. All credit, underwriting, and lending decisions remain solely with the licensed institution and its authorized personnel. Applicable ECOA, FCRA, HMDA, and fair lending compliance obligations remain solely Customer’s responsibility.

AccureMortgage and AccureUnderwriting

AccureMortgage and AccureUnderwriting are separate legal entities in which Accure, Inc. holds equity interests. These Terms apply to AccureMortgage and AccureUnderwriting only to the extent they access Accure Services directly under a separate Order Form. Operational and lending obligations of those entities are governed by their respective operating agreements and applicable regulatory requirements and are not Accure, Inc.’s liability.

HealthcareAI

HealthcareAI does not provide medical advice, diagnosis, clinical recommendations, treatment plans, or healthcare services. HealthcareAI is not intended to constitute a medical device or regulated clinical decision support tool unless expressly identified as such in the applicable Order Form. Healthcare professionals remain solely responsible for patient care decisions. A signed BAA is required prior to processing PHI (see Section 11).

API Services

API access is subject to the rate limits, token quotas, and usage terms specified in the applicable Order Form. Users shall not share API credentials, scrape Services beyond authorized use cases, perform unauthorized benchmarking, conduct model extraction attacks, or resell API access without written authorization from Accure.


32. Order of Precedence

If multiple agreements apply, the following order controls in the event of conflict, with earlier items taking precedence:

  1. Executed Master Services Agreement (MSA);
  2. Executed Order Form or Statement of Work;
  3. Data Processing Addendum (DPA);
  4. Business Associate Agreement (BAA);
  5. Product-Specific Terms (Section 31 of these Terms);
  6. These Platform Terms of Use; and
  7. The Privacy Policy (with respect to personal data processing, subject to any executed DPA).

Notwithstanding the foregoing order, with respect to Protected Health Information governed by HIPAA, the executed Business Associate Agreement controls over the Data Processing Agreement to the extent of any conflict regarding such Protected Health Information.


33. Suspension and Termination

Accure may suspend or terminate Customer’s access to the Services:

  1. For material breach of these Terms, with thirty (30) days written notice and opportunity to cure;
  2. Immediately upon Customer’s violation of the Acceptable Use Policy, failure to pay fees (subject to the notice and cure period set forth in Section 19), compromise of security, or conduct posing risk of harm to Accure or third parties;
  3. Upon expiration or termination of the applicable subscription or Order Form.

Upon termination, Customer’s license to use the Services immediately ceases. The provisions identified in Section 36 (Survival) survive termination.


34. Modifications to These Terms

Accure may modify these Terms from time to time. For material changes, Accure will provide at least thirty (30) days advance notice via email to the Customer’s account email address or via in-product notification. For purposes of these Terms, a “material change” means a change that, taken as a whole, materially diminishes Customer’s rights, materially expands Customer’s obligations or liability, or materially expands Accure’s rights to use Customer Data. Changes that do not meet this standard are non-material.

If Customer objects to a material modification, Customer may terminate the affected Services without penalty by providing written notice to legal@accure.ai within the 30-day notice period. Continued use following the effective date of a modification constitutes acceptance of the revised Terms.

Non-material changes (clarifications, formatting updates, contact information) take effect upon publication without advance notice.


35. Electronic Acceptance

Electronic acceptance of these Terms — including selecting a checkbox, clicking an acceptance button, creating an account, placing an order, or accessing Services — constitutes a legally binding electronic signature under applicable electronic signature laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).


36. Survival

The following provisions shall survive expiration or termination of these Terms: Definitions (Section 1), Confidentiality (Section 10), Intellectual Property (Section 15), Indemnification (Section 26), Disclaimers (Section 24), Limitation of Liability (Section 25), Governing Law (Section 30), Dispute Resolution (Section 28), Class Action Waiver (Section 29), Fees owed prior to termination (Section 19), Data Retention obligations (Section 21), and any rights or obligations accrued prior to termination.


37. General Provisions

These Terms, together with any applicable Order Form, MSA, DPA, BAA, Product-Specific Terms, and the Privacy Policy, constitute the entire agreement between the parties with respect to the Services and supersede all prior or contemporaneous agreements and understandings.

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Failure to enforce any right or provision shall not constitute a waiver of future enforcement. No waiver is effective unless made in writing and signed by an authorized representative.

Customer may not assign or transfer these Terms without Accure’s prior written consent. Accure may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets without consent.

These Terms do not create a partnership, joint venture, employment, or agency relationship between the parties.

Notices. Legal notices to Accure must be sent to legal@accure.ai and to Accure, Inc., Legal Department, at its principal place of business in the Commonwealth of Virginia. Notices to Customer may be sent to the account email address on file or provided through in-product notification. Notices are deemed given upon confirmed email delivery, or, if sent by recognized overnight courier, one (1) business day after dispatch. Routine operational, billing, and support communications may be delivered electronically through the Services.


38. Contact Information

Accure, Inc.
Commonwealth of Virginia, United States
Legal Inquiries: legal@accure.ai
Security Issues: legal@accure.ai
Website: https://accure.ai
Privacy Policy: https://accure.ai/privacy-policy/

For DPA or BAA requests, email legal@accure.ai with subject line “DPA Request” or “BAA Request” and your organization name.

Last Updated: December 23, 2025

These Terms of Use (“Terms”) govern your access to and use of the website, content, and services provided by Accure, Inc., a Commonwealth of Virginia corporation (“Accure,” “we,” “us,” or “our”).

By accessing or using our website, downloading content, requesting demos, or accessing protected resources, you agree to be bound by these Terms. If you do not agree, you may not access or use our website or services.

1. Eligibility and Acceptance

You represent that you are at least 18 years of age and have the legal authority to enter into these Terms on your own behalf or on behalf of an organization.

Your continued use of the website constitutes acceptance of these Terms and any updates.

2. Use of Website and Services

You may use the Accure website and its content solely for:

  • Learning about Accure’s products and services
  • Accessing permitted content, including white papers, case studies, reports, and documentation
  • Requesting demos, meetings, or information

You agree not to:

  • Use the website for unlawful or prohibited purposes
  • Attempt to gain unauthorized access to systems, accounts, or data
  • Scrape, harvest, or collect data or content without permission
  • Interfere with or disrupt the website or its security mechanisms

3. Protected and Gated Content

Certain resources, including white papers, case studies, research materials, and other content, may be protected or gated and require submission of personal information.

  • Access is granted solely for your internal, non-commercial use
  • Accure may revoke or restrict access at any time
  • Redistribution, resale, or public posting is prohibited without prior written consent

4. Intellectual Property Rights

All content on the website, including text, graphics, logos, documents, software, AI outputs, and proprietary materials, is owned by or licensed to Accure and protected by intellectual property laws.

Nothing in these Terms grants you a license or right to use Accure’s trademarks, copyrights, or proprietary materials except as expressly permitted.

5. User Submissions

If you submit information, inquiries, feedback, or other materials:

  • You grant Accure a non-exclusive, royalty-free right to use such submissions for business purposes
  • You represent that you have the right to provide such information
  • You agree not to submit confidential or proprietary information unless authorized

6. Privacy and Data Protection

Your use of the website is subject to Accure’s Privacy Policy, which explains how personal information is collected, used, and protected.

By using the website, you acknowledge and agree to these data practices.

7. Third-Party Links and Services

The website may contain links to third-party websites or services.
Accure does not control and is not responsible for third-party content, policies, or practices.
Accessing third-party sites is at your own risk.

8. Disclaimers

The website, content, and services are provided “as is” and “as available.”

Accure disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Accure does not warrant uninterrupted, error-free, or secure access.

9. Limitation of Liability

Accure shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.

Accure’s total liability shall not exceed one hundred U.S. dollars (USD $100).

10. Indemnification

You agree to indemnify and hold harmless Accure from claims arising from:

  • Your violation of these Terms
  • Your misuse of the website or content
  • Your violation of applicable laws or third-party rights

11. Suspension and Termination

Accure may suspend or terminate access at any time, with or without notice, to protect its interests or users.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Virginia.

Disputes shall be resolved exclusively in Virginia state or federal courts.

13. Changes to These Terms

Accure may update these Terms at any time. Continued use constitutes acceptance of the updated Terms.

14. Contact Information

Accure, Inc.
Commonwealth of Virginia, United States
legal@accure.ai